At Fitness Equipment Store, we want you to shop with confidence. We stand behind the quality of our products and are committed to making returns, refunds, and exchanges as simple as possible.
Warranty
Most of our products come with a 12-month warranty, unless otherwise stated on the product page. Some items may have an extended warranty — if so, this will be specified in the product listing.
Please note: Warranty does not cover damage caused by misuse, neglect, normal wear and tear, or damage occurring during delivery.
How to make a warranty claim
Contact our Customer Service Team via our support form or email.
Provide the following details:
Your order number
A description of the issue
Photos and/or videos clearly showing the fault
If applicable, a copy of the manual indicating any missing parts
Our team will review your claim and advise on the next steps, which may include repair, replacement, or refund.
⚠️ Please do not open a Stripe or payment dispute before contacting us — this can delay resolution.
Returns & Exchanges
We accept returns and exchanges for both defective and non-defective products (change of mind).
Change of Mind Returns
Accepted within 14 days of receiving your item.
The product must be new, unused, in its original packaging, and in resalable condition.
Defective Returns
Covered under our warranty policy.
We will arrange a repair, replacement, or refund depending on the situation.
Exchanges
You may exchange your product within the 14-day return window, provided the item is new and unused.
Return Method & Fees
Method: Returns are made by mail.
Return Label: A pre-paid return label is included in the package, free of charge.
Restocking Fee: A 10% restocking fee applies to all returns.
Refund Processing Time: Refunds are processed within 5 business days of receiving the returned item.
Need Help?
Our friendly customer service team is here to assist you with warranty claims, returns, or product concerns. Contact us anytime via our contact page or by email at info@fitnessequipmentstore.com.au.
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