At FITNESS EQUIPMENT STORE AUSTRALIA, we aim to process and deliver orders as quickly and efficiently as possible. We are an Australian online retailer, and orders may be dispatched from different Australian fulfilment locations depending on the product and delivery destination.
Estimated Delivery Timeframes
The following timeframes are estimates after dispatch:
- VIC: Approximately 3–8 business days
- NSW, SA, ACT & QLD: Approximately 5–10 business days
- WA, NT & TAS: Approximately 7–14 business days
Delivery times are estimates only and may vary depending on the product, delivery location, courier network and other circumstances outside our control.
Order Processing
Orders are generally processed for dispatch within 2–3 business days after cleared payment, subject to product availability and order verification.
Once your order has been dispatched, tracking information will be provided where available.
Shipping Costs & Delivery Areas
Shipping availability and costs may vary depending on the product and delivery postcode.
Some products may qualify for free shipping to eligible locations. Where a shipping charge applies, the applicable shipping cost will generally be displayed during checkout based on the product and delivery location.
Certain regional, remote or restricted locations may attract additional delivery charges or may not be serviceable for some products due to courier or freight limitations.
If we are unable to fulfil delivery to your location under the shipping option selected at checkout, our customer support team will contact you as soon as possible to discuss the available options. Where the order cannot be fulfilled and no suitable alternative is agreed upon, the applicable order amount will be refunded.
Order Tracking
Customers can track their orders through our Track Order page using their order number and email address or the tracking information provided after dispatch.
Tracking information may take some time to update after a shipment has been booked or collected by the courier.
Delivery Partners
We work with third-party freight and courier providers to deliver orders throughout Australia.
Specific delivery dates and times cannot be guaranteed, as delivery schedules are managed by the relevant carrier and can be affected by destination, freight volumes, weather, transport disruptions and other circumstances outside our reasonable control.
Large & Heavy Item Deliveries
Many fitness products are large or heavy freight items. Standard delivery generally means delivery to an accessible ground-floor location.
Standard delivery may not include carrying products upstairs, installation, assembly or placement inside your home.
If your delivery location has restricted access, stairs or other circumstances that may affect delivery, please contact us before ordering so we can help determine available delivery options.
Delivery Delays
While we aim to provide accurate delivery estimates, occasional delays may occur due to courier network disruptions, severe weather, natural disasters, peak periods or other circumstances outside our reasonable control.
If you are concerned about the progress of your delivery, please contact our customer support team and we will assist with tracking your shipment.
Contact Us
For shipping or delivery assistance, please contact:
FITNESS EQUIPMENT STORE AUSTRALIA
28 Careel Cl, Helensvale QLD 4212, Australia
Email: info@fitnessequipmentstore.com.au
You can also contact us through our Contact Us page