Shipping Policy
At Fitness Equipment Store, we aim to deliver your order as quickly and efficiently as possible. Below are our estimated delivery time frames:
Estimated Delivery Time Frames
- VIC: Approximately 3 – 8 working days
- NSW, SA, ACT, QLD: Approximately 5 – 10 working days
- WA, NT and TAS: Approximately 7 – 14 working days
Order Tracking and Customer Support
- Track Your Order
- Customers can track their orders on our Track Order page using the order number + email or the tracking code provided in our email updates.
- Contact Us for Support
- If further assistance is required, feel free to contact us through the Contact Us page or by emailing us directly at info@fitnessequipmentstore.com.au.
Important Information
- Order Processing Time
- Delivery times begin only after payment has cleared, and the item has been dispatched from our warehouse (usually within 2-3 working days of cleared payment).
- Delivery Schedule and Guarantees
- Fitness Equipment Store and our delivery partners cannot guarantee specific delivery dates or times, as they are outside of our control.
- Unexpected Delays
- Please note that COVID-19 restrictions, natural disasters, or other unforeseen events may impact delivery schedules. We appreciate your patience and understanding in such cases.
Upstairs Delivery
Please note that standard delivery does not include carrying items upstairs. Most couriers will deliver to the ground floor only. If your delivery address requires the item to be carried upstairs and there is no elevator, additional charges may apply. If you require this service, please contact us before placing your order so we can confirm availability and any extra costs.
If you have any questions about shipping or your order, we’re always here to help!